Our Office is CLOSED to the Public Until further Notice
Notice of Cyber Security Incident –Automatic Funds Transfer Services, Inc. (AFTS): Valley View Sewer District was notified of a cybersecurity incident involving its payment processing vendor, Automatic Funds Transfer Services, Inc. (AFTS). The AFTS servers were illegally accessed by an encrypted ransomware attack, occurring between February 3, 2021, and February 4, 2021. AFTS maintains customer data as part of its payment processing services. Customers are encouraged to monitor their payment accounts for unusual activity and report anything suspicious to their bank right away.
Valley View Sewer District contracts with Automatic Funds Transfer Services, Inc. (AFTS) to process online and phone utility billing payments for residential and commercial accounts. Potentially breached information from the AFTS database may have included the following personal information: utility bill account number, name, address, and billing amounts.
As a result of this breach, the District’s online and phone payment portals are not currently available. Customers are encouraged to pay by check, return to our drop box or by mail. Customers may also choose to pay using the bill pay service provided by their bank.
The District will provide updated information as soon as it is available. For more information, you may contact us at 206-242-3236 or firstname.lastname@example.org.
COVID-19 (CORONAVIRUS) CUSTOMER & STAFF PROTECTION MEASURES
Valley View Sewer District closed its office doors to the public on March 13, 2020, to limit the spread of COVID-19 and help preserve & maintain the health & life of the public.
Sewer Related Emergencies
The District is prepared to respond to sewer related emergencies 24 hours a day. If you are experiencing a sewer related emergency, please call 206-501-8158. https://www.valleyviewsewer.org/customers/after-hours-emergency-contact/
Billing Questions & Account Updates
We request all non-sewer related emergency calls leave a message in our general voicemail. Please leave your name, service address, and your contact information, and we will return your call as soon as possible. The District phone number is 206-242-3236. An email inbox for billing questions is email@example.com.
You may pay your sewer bill by US Mail, by phone, by auto-pay, online, or in-person by dropping off your payment in the drop box located near the flag pole in our parking lot. https://www.valleyviewsewer.org/customers/billing/
Proclamation 20-23 also encouraged utility districts to take reasonable actions to mitigate the economical impacts of COVID-19. Effective March 23, 2020, the District will not add late fees to sewer bills that are due at the end of this month. The District will review this practice for future sewer billing cycles. Staff is prepared to answer your billing questions and will establish payment arrangements to prevent past-due account balances. If you need further assistance, please follow this link to find out more information about the District’s Utility Assistance program
Governor Inslee has issued Proclamation 20-23, pertaining to Utility Ratepayer Assistance and Preservation of Essential Services. Valley View Sewer District is committed to keeping our customers connected to essential services during the COVID-19 pandemic emergency. If you are experiencing hardship as a result of the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangements or bill assistance. This proclamation does not relieve customers from the obligation to pay for utility services
Permitting & Inspections
For Permitting and Inspection needs, please call 206-242-3236 or email firstname.lastname@example.org. Our team will continue to review and issue permits electronically and will be available to meet with our customers and contractors with scheduled appointments.
The actions we are taking are intended to protect the health of our community and employees. Our team wants to thank you for your support and patience while the District follows Proclamation 20-23 to the best of its abilities.
Board of Commissioners Meeting Notice
During the COVID-19 Pandemic, the District’s Regular Board Meetings that are open to the public, and routinely held on the first and third Tuesday of each month at the District Administration Office, will not be open for onsite attendance. Staff, the Board of Commissioners, and the public are welcome to attend the meeting remotely by: calling into the meeting, or by connecting to the meeting with their computer or smart phone. Please contact District staff if you have questions about this process.
Join the Regular Board meeting for March 16, 2021 by clicking the zoom link posted below:
Time: 05:30 PM Pacific Time (US and Canada)
Join Zoom Meeting
Meeting ID: 876 4227 4310
One tap mobile
+12532158782,,87642274310# US (Tacoma)
+13462487799,,87642274310# US (Houston)
Meeting ID: 876 4227 4310
Find your local number: https://us02web.zoom.us/u/keC5yxbSNU
VALLEY VIEW SEWER DISTRICT
We are committed to
Working Toward a Better Environment
by providing our communities with reliable wastewater collection and transmission services.
Know what’s under the ground
ALWAYS CALL BEFORE YOU DIG
One simple, free phone call can save you injury, time and money
You can now
PAY YOUR BILL ONLINE OR BY PHONE
Service provided through AFTS. Call (206) 521-5122 to pay by phone.
What is F.O.G.?
FATS, OILS & GREASE
F.O.G. down the drain contributes to a majority of all sewage backups in Valley View Sewer District. This can result in raw sewage backups into homes, streets, or into local streams.
Sewer Backed Up?
Call your Sewer District first!
One quick call to the Valley View District office could save you thousands in unneeded repairs. Call us first at (206) 242-3236
Have business at the office?
We Open to the public 8:00am to 5:00pm Monday to Friday in normal times
except Public Holidays.
Winter Season may mean weather extremes
For all your Valley View News, notices and Announcements
Pay your bill
Valley View offers many convenient ways for you to pay your bill.
Meet your commissioners and access meeting Agendas, Minutes and Resolutions.
Connect to Sewers
Resources to connect to Valley View Sewer District.
Have an emergency after hours? Call our 24 hour response line at (206) 501-8158
Valley View Sewer District
We are committed to “Working Toward a Better Environment” by providing our communities with reliable wastewater collection and transmission services.